User Experience (UX) is comprised of interaction design, visual design, and user research but most importantly requires empathy for your users and a passion to serve them well with the product(s) you build for them. There are some great insights in Whitney Hess blog post entitled: "You’re not a user experience designer if…"
I believe that teams that work collaboratively to address problems / opportunities for their customers are most likely to deliver great experiences for their customers. The following are some resources for techniques / practices that may be helpful in you and your team:
LEAN UX
- Lean UX: Applying Lean Principles to Improve User Experience (Jeff Gothelf w/ Josh Seiden)
PERSONAS
- http://www.andersramsay.com/2010/04/12/agile-personas
- http://www.slideserve.com/jkriegel/who-is-the-user-in-your-stories
- http://www.agile-ux.com/tag/personas/
- http://www.slideshare.net/ebacon/death-to-personas-long-live-personas-presentation\
- http://www.romanpichler.com/blog/agile-product-innovation/persona-template-for-agile-product-management/ (PERSONA TEMPLATE)
STORY MAPPING
- User Story Mapping: Discover the Whole Story, Build the Right Product (Jeff Patton)
- http://www.uie.com/handouts/virtual-seminars/agile-ux-v3-2ups.pdf
- https://uie.adobeconnect.com/_a712567847/p6cbc4cmsqs/?launcher=false&fcsContent=true&pbMode=normal
- http://www.uie.com/events/virtual_seminars/agileux/
- http://www.agileproductdesign.com/blog/the_new_backlog.html
- http://www.agileproductdesign.com/writing/how_you_slice_it.pdf
- http://www.agileproductdesign.com/blog/emerging_best_agile_ux_practice.html
PAPER PROTOTYPING & PARTICIPATORY DESIGN IN CONJUNCTION
PARTICIPATORY DESIGN PROTOTYPING
- http://www.usabilitybok.org/participatory-design
- http://itec.aalto.fi/participatory-design/workshop-guidelines/
- http://www.maketools.com/articles-papers/PDC2010ExploratoryFrameworkFinal.pdf
PAPER PROTOTYPING
- http://usabilitygeek.com/paper-prototyping-as-a-usability-testing-technique/
- http://www.usabilitynet.org/tools/prototyping.htm
RAPID PROTOTYPING
- http://www.uxforthemasses.com/ux-and-agile/
- http://www.firehosegames.com/2012/03/slides-from-eitans-gdc-talk-rapid-iterative-prototyping-best-practices/
- http://www.slideshare.net/shilman/iterative-prototyping
DESIGN STUDIO:
- http://www.agileproductdesign.com/downloads/quickrefs/patton_design_studio.pdf
- http://www.agileproductdesign.com/writing/ieee/patton_consider_multiple_solutions.pdf
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